Terms & refunds

These terms apply when you buy from Seraph Packs. The seller is the shop owner (see the Contact page). Norwegian law applies. If you are a consumer, you also keep any mandatory protections of the country you live in.

What you're buying

Digital files (3D assets and related content) delivered by download, with the licence shown on each product page and included as LICENSE.txt. The product page lists the contents, formats, size and compatibility.

Prices and payment

Prices are in US dollars and are the total price you pay to us. The seller is not registered for Norwegian VAT, so no Norwegian VAT is added. You pay in cryptocurrency through NOWPayments. Network or exchange fees charged by your own wallet or exchange are separate and are not paid to us. There are no other fees, subscriptions or automatic renewals.

Your order unlocks automatically once NOWPayments confirms the full amount. If you send less than the order total, the order stays locked until the remainder arrives. Contact us with your order number if you need help.

Delivery and right of withdrawal (angrerett)

Downloads are available immediately after your payment is confirmed. Normally a consumer has a 14-day right of withdrawal. At checkout, you expressly agree that delivery of the digital content starts right away, and you acknowledge that you therefore lose your right of withdrawal once delivery begins (Norwegian Right of Withdrawal Act § 22 (n)). This consent is recorded with your order and repeated in your order confirmation.

Refund policy

In short: because downloads are delivered immediately, a purchase can't be cancelled for a refund once delivery has started (see above). You are always entitled to a fix or a refund if something is wrong with what you bought:

Faults (reklamasjon)

If a file is broken, missing or doesn't match its description, contact us with your order number. We will fix it, provide a corrected file or give a full or partial refund, as Norwegian consumer law requires. Refunds are paid in cryptocurrency to an address you give us.

Age

You must be at least 18 to buy, or have a parent's or guardian's permission. Free packs can be downloaded by anyone.

Updates and availability

When a pack is updated, the new version is available through your private order link at no extra cost. Keep the link private: anyone with it can download your order. The shop runs on free hosting with daily capacity limits. If capacity is reached, checkout pauses until 00:00 UTC, and your existing orders and downloads are kept.

Complaints

Please contact us first. If we can't agree, consumers in Norway can ask the Norwegian Consumer Council (Forbrukerrådet) for mediation, and unresolved cases can go to the Consumer Complaints Board (Forbrukerklageutvalget).